Refund policy

Refund & Return Policy

Effective Date: 08-08-2026

Thank you for shopping at ViralTrending.shop. We value our customers and strive to ensure a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item is missing from your order.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, manuals, accessories, and packaging must be included.

  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

Returns are not accepted for:

  • Products damaged due to misuse or improper handling.

  • Products returned without original packaging or accessories.

  • Products showing signs of use, washing, or alteration.

  • Items marked as "Final Sale" or "Non-Returnable."

3. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Processing times may vary depending on your bank or payment provider.

4. Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

5. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

  • If the return is for any other approved reason, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

7. Contact Us

For any return or refund request, please contact us at:

Email: viraltrending@gmail.com

Please include your Order Number and a brief description of the issue along with photos (if applicable) to help us process your request quickly.